1 Message
Downed lines at my rural property -- cannot report outage
We have downed xfinity lines on our street that only impact our property. Therefore we have no service. The bot keep insisting that there "are no outages in your area." It refuses to let me report an outage. I need to report an outage please to have to repair crew sent out.
XfinityEva
Official Employee
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1.6K Messages
5 months ago
Hello there, thank you for reaching out to us through our Xfinity Forums for help with your service concerns. Are you still experiencing issues at this time? We can definitely help if you have not been able to reach us. Please send us a direct message here with your full name and service address to get started.
To send a direct message:
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EG
Expert
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110.1K Messages
5 months ago
Concern moved here to the Customer Service help section.
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