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1 Message
07/15/2026 12:35 PM
Why is it so hard to report a downed comcast line my God!!!!!
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Official Employee
1.5K Messages
3 months ago
Good morning @big180 we would be happy to assist with getting the downed line reported.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an examplehttps://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
2 hours ago
It is ridiculous! I have an appointment for a Sunday - 6 days after we called.
XfinityJoe
Official Employee
•
1.5K Messages
3 months ago
Good morning @big180 we would be happy to assist with getting the downed line reported.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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user_ifqn7n
Visitor
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1 Message
2 hours ago
It is ridiculous! I have an appointment for a Sunday - 6 days after we called.
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