Visitor
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1 Message
Downed Line
There is a downed line obstructing access to our woodland at [Edited: "Personal Information"]. The line has been down for more than six months with no noticeable activity to correct it. We cannot go across it with a tractor to access our woodland with breaking the line. Please correct this situation.
XfinityAdrienne
Official Employee
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1.8K Messages
2 hours ago
Good Morning, @woodschild! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the line, it certainly is not what we want for our customers. I would be more than happy to look into the details with you, and ensure that everything is resolved with the line. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
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