Downed Line

hello!

Yesterday my xfinity line for my internet was found in the middle of the road. I reported this issue yesterday and I have not heard from anyone or have had it fixed. I fear this is a safety concern and I am worried that it won't get fixed right away. I also need wifi for work since I do work from home. Is there anything more I can do to speed this process?

Responses

Latoque

Expert

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29.7K Messages

1 day ago

Moved from Email forum.

0

XfinityEva

Official Employee

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1.7K Messages

1 day ago

Thank you so much @Latoque for helping us get to this post sooner!

user_ki1utv Thank you for taking the time to reach out to us about this concern. We definitely want to make sure we get this addressed for you. When your service is impacted and the line is in need of repair we would schedule an appointment. When the line is impacted but service is not, then this would be a different type of ticket.

Please send us a direct message with your full name and service address to get started here:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Customer Service

user_ki1utv

Downed Line

Latoque

XfinityEva

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