Visitor
•
1 Message
downed line
i have had a downed line for 10 days now and every ticket i make disappears, i have even text chated with i live agent that told me i would her from a technition in 48 to 72 hours..tech did a no call no show and ticket poofed away again, i have had to get family member tie the line up onto whats left of the second anchor thats broken so i could have groceries brought into the house with out some one hurting themselves on it. a stiff breeze will knock it down again. going to try the customer support phone number -if i can find it- next, getting a bit agrivated with being blown off
XfinityRaf
Official Employee
•
932 Messages
1 day ago
Good morning @user_3vunj4. Thank you for taking the time to report this to us. If you could send our team a direct message with your full name and full address, we can work on getting that line removed/repaired.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0