2 Messages
downed line
After a storm a branch brought down a line along a public staircase easement. The line crosses in front of a persons home entrance. We thought it was an ATT line and they sent someone out THAT DAY only to report that it was a Comcast/Xfinity line. We have been completely unable to reach ANYBODY at Xfinity and it has been WEEKS. [Edited: "Language"] guys?
The line is located in Mill Valley California on a staircase easement between Bayview at Bernard and Summit Avenue. PLEASE FIX IT.
XfinityJohnG
Official Employee
•
2.2K Messages
8 months ago
Thank you for reaching out to us here @user_kypf8d. Thank you for the pictures as well. I will be happy to submit a request to get that line taken care of from here. Could you send me a direct message with your full name and the address for that line?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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