Visitor
•
4 Messages
downed line
there is a very low hanging wire behind [Edited: "Personal Information"]. If xfinity will not come and rehang the wire, I will be forced to cut it., as I can easily reach it. It is affecting my use driving in and out of the garage. I will give it 3 more days. I have reported before.
XfinityKei
Official Employee
•
1.4K Messages
4 months ago
@sharondhc You've come to the right place for help as I can schedule a tech to come out and take care of that line for you. For safety reasons we recommend not cutting that line. Please meet us in a direct message.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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