Visitor
•
1 Message
Downed line
I am located at [Edited: "Personal Information"]. A wind knocked out both power and Xfinity line. I need to get this up as we have landline and I have 83 year old relative. I've been trying ALL MORNING to get get help. The Xfinity assistant is useles! Need a person . Please!
XfinityWilliam
Official Employee
•
1.2K Messages
10 months ago
Hello user_1d49f5. I completely understand your frustration, and I want you to know that I will personally ensure your concerns are resolved. This experience is not what we aim to provide, and I am dedicated on getting a solution to you.
Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0