U

Visitor

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7 Messages

Monday, August 7th, 2023 5:33 PM

Closed

Downed line

Hello, I would like to report a down line. Is there a way to check if it’s active? 

Official Employee

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2.1K Messages

2 years ago

Hello @user_b203c8

 

It would be my pleasure to help! Do you have the closest address to the downed line and a picture by chance? Thank you for getting us in the loop to help. 

Visitor

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7 Messages

@XfinityThomasB​ yes should I send the address through there?

Visitor

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7 Messages

Here* and I don’t have a picture I’m sorry 

Official Employee

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2.1K Messages

No worries! That was my mistake, I used the wrong verbiage. I got your private message here on our end, thank you! I am going to reach out to you there now. We appreciate you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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