Downed line with no response

Question

I reported a downed line on 7/8 after beryl came through houston. I have had no response other than the automated email and the Xfinity assistant chat bot won’t let me talk to a real person. The line has gone from somewhat hanging across the road to ripped down from the pole now. Assumably a vehicle drove into it.

XfinityAmandaB · Answer

user_ed24rf Thank you so much for reaching out for help with this reported line. If you received an email confirmation after your report our local team is aware. Due to the amount of damage in some areas, our team is not able to get to each line reported right away. As we complete work in each area to restore services our line crews will address any reported lines at that time. We thank you for your patience while our field team works to get all repairs taken care of to get you all up and going again as soon as possible. You can check out our Storm alert page here as well for more information on what is going on in the area right now.

Customer Service

user_ed24rf

Downed line with no response

XfinityAmandaB

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