Visitor

 • 

1 Message

Monday, March 2nd, 2026 4:56 PM

Downed line to my house

Hello. A branch fell on the line that leads to our house and now it's laying on my lawn. Could you please send someone to fix this?

Oldest First
Selected Oldest First

Official Employee

 • 

2.2K Messages

2 hours ago

@user_8ug0c8 Our team can help! Can you please direct message me your first and last name along with your full service address so that I can assist?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

forum icon

New to the Community?

Start Here