Skip to main content

    Support

    Offers

U
user_d023ae
20th Anniversary celebration
1st Topic

Visitor

 • 

3 Messages

Thursday, June 8th, 2023 4:15 PM

Closed

Downed line on vehicle

Just wondering if anyone has an idea of how long it takes Xfinity to respond to hazardous conditions. The downed wire has been on top of my vehicle for going on 20 hours since we reported it. 

Question

 • 

Updated 

2 years ago

216

2

0

XfinityChristy

Official Employee

 • 

2K Messages

2 years ago

@user_d023ae Thank you for reaching out via our Xfinity Forums about this downline. I want to check on the status of that ticket for you and help get this resolved as quickly as possible. To get started, please send our team a direct message with your full name and full address.

 

To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

0

0

tamdamgood

Visitor

 • 

1 Message

2 years ago

Having the same problem ….it has been 3 days now …

Have called Comcast on 6/6 and on 6/7 and on 6/8 to get someone to come out and fix a wire that is 1/2 way down on the ground in my driveway.. I have had the wire propped up for 3 days on a 6 foot ladder so I can drive my vehicle under it to get out of my driveway. I am so disgusted

with their customer service that I am ready to cut the wire…. UNEXCEPTABLE SERVICE

4

0

CCValerie

Official Employee

 • 

974 Messages

Hi there, @tamdamgood, I am sad to hear the down cable line has not been corrected yet and I'm sorry to hear of the struggles you are having accessing your driveway. I understand how frustrating this situation has become. Please send us a direct message with your full name and service address for further review.

Here's the detailed steps to direct message us: 

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Again

Expert

 • 

31.4K Messages

@user_d023ae​ 

@tamdamgood​ 

good to know although I'm sorry you're having to deal with that [Edited: Language]. It's been over 24 hours for me now and I have spoken to them 3 times. Last I was in contact, I was told a time someone would be here. Well that time has come and gone at this point. 

When you said, "Last I was in contact..." was that through direct message with Xfinity Support?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

0

user_d023ae

Visitor

 • 

3 Messages

I was told over the phone Wednesday evening that someone would be there that evening/night or the next day between 630am and 11pm. I was told on the phone at 630am Thursday morning someone would be there for sure Thursday. I was told by xfinity support on here Thursday afternoon that someone would be here before 5pm Thursday. That time came and went and now they're asking me via xfinity support on here if the service interruptions have been fixed. Even though my ticket is hazardous conditions and everyone I've spoken to on here and on the phone knows it's a downed wire that was laying on top of my car. Unfortunately I had to risk moving my car last night to go to the ER and thankfully nothing bad happened with the wire xfinity kept telling me not to go near. So I missed an entire day of work and pay yesterday due to them giving me the run around and insisting I don't go near the wire or my car. And again, no, it's still not fixed. It's hanging across my driveway causing a potential clothes line issue if it continues to go unfixed. 

2 years ago

0

forum icon

New to the Community?

Start Here