1 Message
Downed Line - Cannot get in touch with anyone
During a storm, a tree branch fell and pulled the overhead wire from the pole to the house out of the house wall.
We currently do not have comcast service at this house, so I am unable to get anyone other than a sales rep and their is no hotline. This wire is a hazard to people walking by the house.
Why isn't there a way to report these problems?
XfinityKei
Official Employee
•
1.4K Messages
9 months ago
@user_9lus9m You've come to the right place to report that down line! Please meet me in a direct message so I schedule someone to come out thee and resolve this for you! Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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