Visitor
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5 Messages
Downed line, call tree is worthless
I called to report a down cable line due to a tree down in our backyard. I was offered to be sent a link to be able to report it but the link never arrived. I was not able to reach a representative.
user_3n3fdg
Visitor
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5 Messages
2 days ago
Saying "representative" got me nowhere
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user_3n3fdg
Visitor
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5 Messages
2 days ago
I called 1 800-934-6489
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user_3n3fdg
Visitor
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5 Messages
2 days ago
I also don't receive 2FA texts, so there is probably some underlying reason Xfinity texts didn't get through
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XfinityDena
Official Employee
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4.2K Messages
2 days ago
@user_3n3fdg I am sorry you are running into issues contacting us about a down line. Has the tree been removed already?
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