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user_3n3fdg
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5 Messages

Wednesday, April 15th, 2026 10:55 AM

Downed line, call tree is worthless

I called to report a down cable line due to a tree down in our backyard. I was offered to be sent a link to be able to report it but the link never arrived. I was not able to reach a representative.

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8 hours ago

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user_3n3fdg

Visitor

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5 Messages

9 hours ago

Saying "representative" got me nowhere

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user_3n3fdg

Visitor

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5 Messages

9 hours ago

I called 1 800-934-6489

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user_3n3fdg

Visitor

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5 Messages

9 hours ago

I also don't receive 2FA texts, so there is probably some underlying reason Xfinity texts didn't get through

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XfinityDena

Official Employee

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4.2K Messages

9 hours ago

@user_3n3fdg I am sorry you are running into issues contacting us about a down line. Has the tree been removed already? 

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user_3n3fdg

Visitor

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5 Messages

Not yet. I've contacted DTE and it might be 24 hours before they cleared the tree

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8 hours ago

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XfinityDena

Official Employee

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4.2K Messages

@user_3n3fdg

 

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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8 hours ago

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