1 Message
Downed internet cables
On 7/14/24, a large tree fell on the power lines outside my house, severing my neighbor's internet line and causing mine to hang very low in my backyard off the pole, causing a hazard. I have submitted two hazardous conditions and heard nothing, and it seems like there is no number to call to check on status. How do I let a person know these cables are downed? It's been over two weeks at this point and nothing has been done.
Accepted Solution
XfinityJoe
Official Employee
•
595 Messages
5 months ago
Hello @user_508tw0 I am sorry to learn you have now heard anything on the tickets you submitted. We would be happy to assist.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
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Click the "New message" (pencil and paper) icon
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As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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