Downed internet cable due to storm

Hello user_4orwcb thanks so much for reporting this downed line issue here on our Xfinity Forums! Is this issue affecting your services?

Please send a direct message by clicking "Direct Message" in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime. If you have photos of the affected line and its current location, this is extremely helpful also.