Visitor
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1 Message
Downed hazardous Xfinity cable line on my property - chat assistant not working
I am a current Xfinity customer. There is a downed outside cable line on my property at [your address]. It is a hazardous/dangerous wire issue, not an Internet troubleshooting issue. The Xfinity chat assistant is not letting me submit the report. I need a technician dispatch or outside line repair ticket created. Please give me the ticket number before we end the call.
EG
Expert
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119.2K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDuron
Official Employee
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877 Messages
2 hours ago
I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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