New Poster
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3 Messages
Downed Comcast wire
I have been trying for two day to report the wire to my neighbor's house is down on my property. This [Edited: Language] AI system assumes I want to report an issue with my service. I don't have an issue with my service, I just need the wire addressed.
XfinityJustinC
Official Employee
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2.3K Messages
9 hours ago
Hello, @XboxFan thank you for taking time to follow up. I'm not sure where you're attempting to report the downed line. The best place to do that, if you can log in is here: https://www.xfinity.com/support/articles/report-an-issue
I can also ensure a ticket is submitted for the downed line as well, and would need to gather some information that we don't want here in our public conversation. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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