downed cable

A tree ripped out my cable I have no internet and a cable lying on the ground. Having a ridiculous time trying to report this and get some kind of confirmation someone is coming to fix it.

Responses

Oldest First

Selected Oldest First

EG

Expert

•

114.6K Messages

6 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityBenjaminM

Official Employee

•

2.6K Messages

6 hours ago

user_zutp5t Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that the cable line was damaged due to the tree that fell. We'll be happy to alert our technicians in the area to get you reconnected as quickly as we can. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

0

Customer Service

user_zutp5t

downed cable

EG

XfinityBenjaminM

New to the Community?