Visitor
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1 Message
Downed cable
A cable has been severed and we no longer have wifi. There isn't an outage reported, and Xfinity assistant keeps asking me to restart my modem. How do I contact support to be able so that they can fix the cable and restore internet.
EG
Expert
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110.6K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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1.9K Messages
2 days ago
Hi there, @user_apy1yq ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that your service is down due to cable line being cut. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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