5 Messages
Downed cable
We have service but since July 18 the cable from utility pole to our house is laying across back yard and across patio. I have called numerous times and have a ticket number but no response just promises not kept. It's a hazard both to mowing and tripping. IN our neighbor's yard cable is draped neck-high. another hazard. HELP
EG
Expert
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110.1K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRoberto
Official Employee
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1.7K Messages
2 years ago
Hi there and welcome to Comcast! @user_1b8d95, I am sorry to hear about the lines that are laying across your backyard. You are in the right place and I am happy to assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Let me know if you have any questions
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user_1b8d95
5 Messages
2 years ago
Our cable line is still down on the ground even though we were told someone would be out on Saturday. That's the 4th time we were told someone would be out. He said because our ticket [EDIT: Personal Information Removed] was over 10 days old that they would have to come out. Apparently no one told that one guy with the truck who fixes this stuff or maybe he's just too busy.
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user_1b8d95
5 Messages
2 years ago
[EDIT: Personal Information Removed] We went all through this on Saturday. I didn't know how to follow up on the old conversation.
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