Visitor
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1 Message
downed cable wire
I have a new second home that doesn't have Xfinity service yet, but does have a Comcast/Xfinity cable line down at the rear corner of the home. The home also has an AT&T wire affixed to it and within one day they have repaired their wire. I cannot make contact with anyone at Xfinity who can provide a service technician to go out and make the repairs to the line
. The downed wire is a hazard and could result in a fall or tripping hazard.
XfinityMatthew
Official Employee
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1.5K Messages
10 hours ago
Hello @user_z5ksm6 We appreciate you reaching out to report the downed line. We can help you get a ticket submitted to get someone out there. Please send us a direct message with your full name and the address the line is downed at and we can get this taken care of for you.
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XfinityMatthew
Official Employee
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1.5K Messages
10 hours ago
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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