1 Message
downed cable wire
there is a downed cable wire in the street at [Edited: "Personal Information"] that is not connected to the pole. My service cannot work without a connection. I reported this this morning and still no results.
1 Message
there is a downed cable wire in the street at [Edited: "Personal Information"] that is not connected to the pole. My service cannot work without a connection. I reported this this morning and still no results.
EG
Expert
•
110K Messages
11 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
XfinitySheila
Official Employee
•
1.1K Messages
11 months ago
To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
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