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user_oq4pbs

1 Message

Monday, May 20th, 2024 12:48 AM

Closed

Downed cable wire

A tree has fallen and disconnected my cable line from utility pole to my home.  [Edit: Personal Information]

Can spo.eone please come reconnect.

Question

 • 

Updated 

1 year ago

 • Edited

42

3

0

XfinityMartyR

Official Employee

 • 

2.1K Messages

1 year ago

 

user_oq4pbs Thanks for reaching out! We would be more than happy to see what options are available to have the cable drop line fixed for you. Please send us a direct message. 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

2

0

user_n3awab

3 Messages

I have the same issue and I don’t have the option to send a direct message please help

1 year ago

0

XfinityAlyssaA

Official Employee

 • 

1.8K Messages

Good evening @user_n3awab, we are happy to get a ticket submitted to address your line concerns. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a Direct Message:

 

Click "Sign In" if necessary

 

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you further! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_n3awab

3 Messages

1 year ago

I have the same issue and I don’t have the option to send a direct message please help

1

0

XfinityAlyssaA

Official Employee

 • 

1.8K Messages

Good evening @user_n3awab, you can send a Direct Message by following the instructions listed below: 

 

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We are happy to look into your line issues as well and help get it taken care of. We look forward to working with you. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_bvx0ye

1 Message

1 year ago

Me too I need help...Hey xfinity.....is anyone there?

0

0

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