Visitor
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1 Message
Downed cable lines
The cable lines are down from my house to my neighbors. Over 100 yards of downed line. The line from my house to the pole is also down and damaged. I have put in multiple tickets, as has my neighbor. I have also chatted with MULTIPLE reps and been given MULTIPLE time frames for techs to be and fix this problem. Nothing has happened. Lines are still down and I have had no service for multiple days.
XfinityRaul
Official Employee
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2.9K Messages
10 hours ago
@user_1q4qtd Thank you for making us aware of this downed cable line via Forums. You've come to the right place to get this resolved once and for all.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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user_6w1jjt
Visitor
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2 Messages
9 hours ago
Downed/Exposed BLACK Cable Line in backyard [Edit: "Personal Information"] Causing Intermittent Service in OakHurst Subdivison/Area
(edited)
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user_6w1jjt
Visitor
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2 Messages
9 hours ago
Pictures available no feature to attach.
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