U

Visitor

 • 

1 Message

Tuesday, May 20th, 2025 12:35 AM

Downed cable lines

2 wks now no response! Lines are laying in my driveway.  Service goes in and out. Horrible.  They have no problem taking my monthly payments!! 

Official Employee

 • 

1.8K Messages

1 day ago

Thank you for connecting with us here in our community about the downed lines, @user_9ndsfv. You've reached the right team for assistance, and we're happy to look into this for you. To get started, please send us a Direct Message with your full name and address. We look forward to hearing from you.

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

 

forum icon

New to the Community?

Start Here