Downed cable lines

I have cable lines in the road that a trash company snagged and took down and xfinity wants to schedule an appointment to come fix them. Not good enough. I have no service and work from home and I did not cause this. The cables are in the road. Cars are traveling over them. This should be considered an outage and an emergency but they want to schedule an appointment for a technician to come out in 2 days. Wrong answer. I have been a customer since 2008 and I will be looking for new service. Surf internet is already installing in my area so I will be switching providers soon.

Responses

EG

Expert

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110K Messages

10 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityKassie

Official Employee

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1.7K Messages

10 months ago

user_7f4oxx Hello there! Thank you for reaching out to our Community Forums Team. I can see how not having working services would be frustrating, epecially while working from home. I'd be happy to assist you in getting an appointment scheduled to get your services back up and running. We appreciate your loyalty over the years, and want to support in getting this resolved as quickly as possible. To begin, can you please send a Direct Message with your name, and service address?

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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Customer Service

user_7f4oxx

Downed cable lines

EG

XfinityKassie

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