Downed cable lines

Hi there! The safety of you and your loved ones is our priority. I would love to help get this resolved as soon as possible. 

Please send us a direct message with your full name and service address to get started. 

To send a direct message please use these instructions: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@user_6bh5vv I appreciate you sending the direct message, I will follow up with you there to continue. Thank you.