Downed cable lines

Like to get help with the lines in my backyard that took out Internet from the whole neighborhood. They had to replace the pole in my backyard along with the electricity lines, and obviously didn’t replace the cable lines because they only do electricity. The tree in my backyard broke off into multiple places that fell on the lines. They set an appointment up for me when they get here to realize that one person cannot fix all this.

Responses

XfinityJustinC

Official Employee

•

1.2K Messages

2 years ago

Good morning, @user_bf739c. Thank you for reaching out to our Xfinity Forums. I appreciate all the information you have provided, and definitely want to help see what the next steps needed from our dedicated technicians would be.

To ensure I'm looking at the correct information could you please send a DM with the following information:

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name, the account holder name (if different)

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Customer Service

user_bf739c

Downed cable lines

XfinityJustinC

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