Visitor
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4 Messages
Downed cable line
My address is [Edited: "Personal Information"]
Yesterday, during the storm, a tree across the street fell and took out the cable line to my house
Visitor
•
4 Messages
My address is [Edited: "Personal Information"]
Yesterday, during the storm, a tree across the street fell and took out the cable line to my house
XfinitySara
Official Employee
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2.3K Messages
3 hours ago
Thank you for letting us know, @user_bnbze6! I'm sorry to hear it, and I hope everyone is ok. That's definitely something we'd like to address as quickly as possible, and you've come to the right place. To confirm, are you now without service altogether? Also, have you attempted to report this through the Xfinity Assistant, by chance?
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