Downed cable line

I have no service. I was trying to do that but I couldn’t find the right options

No worries, @user_bnbze6. We're happy to help! Since your service is affected, we'll need to focus on scheduling a Trouble Call (tech visit) first, to get you connected ASAP. Then, our field team should be able to address that outside line which came down. Could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page.
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

But the reason I don’t have service is because the line is down. I don’t understand why I would have a call first? I had service until the tree fell. 

The line is disconnected from the pole and now in my front yard. 

@user_bnbze6 - Understood. And you don't have to call! Please follow the steps I provided to send our team here a Direct Message, and we'll help get an appointment set up for you as soon as we can!