Visitor
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2 Messages
Downed cable line
I've been trying since Wednesday to get somebody to come out to my house and put the disconnected cable line back up.
Visitor
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2 Messages
I've been trying since Wednesday to get somebody to come out to my house and put the disconnected cable line back up.
user_of78c4
Visitor
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2 Messages
6 hours ago
Is there any way to get any help from this company? Because at this point I'm looking at other options.
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XfinityMarshante
Official Employee
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704 Messages
6 hours ago
Hello @user_of78c4, thank you for taking the time to leave a post, sorry to hear you’ve had trouble getting assistance with the downed line. You’ve reached the right team, and we’re here to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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