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3 Messages
Sunday, August 24th, 2025
A tree branch knocked down exterior cable down.
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Official Employee
120 Messages
12 hours ago
Hello @user_sandovals I understand this can be a huge inconvenience and I will be more than happy to assist. Did the incident interrupt your services?
Yes, I believe it poses a risk because cable is laying down in the street. I did open a ticket just now
Completely understand, tickets typically takes up to 72 hours before they're resolved. Would you like me to double-check and make sure the ticket was submitted while you have me?
That would be great actually ! yes please do so
No worries, please send a Direct message with the name and address to your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
XfinityDuron
Official Employee
•
120 Messages
12 hours ago
Hello @user_sandovals I understand this can be a huge inconvenience and I will be more than happy to assist. Did the incident interrupt your services?
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