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user_x9xzfi
1st Topic

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1 Message

Thursday, June 19th, 2025 3:10 PM

Downed Cable line

I need help with a downed cable line that has a massive tree that landed on top of it. I can't get through. Please contact me.

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Updated 

2 days ago

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user_0lz18h

Visitor

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1 Message

2 days ago

Same here - I can't figure out how to contact them to get someone to come out and fix this!!!

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XfinityBenjaminM

Official Employee

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2.2K Messages

 

user_0lz18h Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to help you. We also see your DM. In the future, please wait to be invited to send a Direct Message, as it is against our Forums Guidelines to send an Unsolicited DM to an Official Xfinity Employee. We will reply to your DM, but please remember to follow the process going forward.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 days ago

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XfinityChristy

Official Employee

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2.1K Messages

2 days ago

user_x9xzfi Hello! Thanks for reaching out to us on the Xfinity Community Forum. I'm so sorry to hear you had a large tree come down on your property! I can definitely relate – I just had a similar experience, and while I'm incredibly thankful it didn't hit anything important, I completely understand the immense amount of work involved in clearing up that kind of mess.

 

I'd be happy to help you get this line issue reported. To get started, please send me a direct message with your full name and service address.

 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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