1 Message
downed cable line
There is a downed cable line in my backyard that is touching the ground. It needs to be cut or relocated to avoid children and animals from accidentally becoming injured (not to mention the obvious potential of fire or worse from the line). I've been told that this is a line that is owned/managed by Xfinity.
XfinityAdrienne
Official Employee
•
1.3K Messages
2 years ago
Hey there, @user_5964b9! I am sorry to hear about the downed line in your backyard, we want to ensure we alert our local teams as quickly as possible to ensure everyone is safe. Please send us a DM so we can submit a ticket to our team to get this addressed.
Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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