Visitor
•
1 Message
Downed Cable Line
My cable line, that goes from the house to a pole, is currently dangling in my driveway, on my car. I reported this incident yesterday, June 27th, via the Xfinity assistant. A few hours later, I got a response saying the issue had been resolved. I checked and saw that the cable was still waving in the breeze, so I submitted another report via the Xfinity assistant. Now it's June 28th, and not only am I worried this cable could fall further onto the ground and hurt someone, I also need it moved away from my car so I can drive again.
Accepted Solution
XfinityChelseaB
Official Employee
•
1.7K Messages
2 years ago
Hello @user_ca8076, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
0
0