Visitor
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7 Messages
Downed cable line
I have a downed cable line in my backyard resulting in no internet connection, I’ve tried using the Xfinity assistant to speak to a live agent but all it does is tell me to report an outage and I have to start over. The cable line has been down before and this is the only way I know how to reach a real person for help so any help would be appreciated!
XfinityBenjaminM
Official Employee
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2K Messages
2 years ago
@nickhood Hello! Thank you for reaching out to us here on our Community Forums. We can definitely assist you with the downed line and not having services. We'll need you to send us a Private Message with your full name and address so that we can help you further. Here are instructions on how to send us a PM in case you need them:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We look forward to hearing from you.
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