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user_i3x4e2
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Monday, July 8th, 2024 7:16 PM

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Downed cable line and pole

There is a downed cable line and pole in my neighbor's property that dragged down my fence and several large tree branches

Question

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Updated 

10 months ago

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XfinityEricB

Official Employee

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2.1K Messages

10 months ago

 

user_i3x4e2 Thanks for reaching out about the downed line that we need to get put back up. You mentioned the pole as well fell down correct? Was this pole a utility pole with more than just our cable on it?

 

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user_i3x4e2

2 Messages

I believe that it's just your cables.

10 months ago

0

XfinityAlyssaA

Official Employee

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1.8K Messages

Gotcha, thank you for confirming that @user_i3x4e2. We'd be happy to get a ticket submitted over to our expert local team to have your downed cable line taken care of. This will require us to collect a few pieces of information. To get started, can you please send us a Direct Message with your first and last name along with the service address To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you further! 

 

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10 months ago

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