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Friday, September 29th, 2023 5:30 PM

Closed

Downed cable at street level

I've been trying to report this cable bundle that has fallen down to street level, but the automated assistant just goes around in circles.

Official Employee

 • 

1.8K Messages

2 years ago

@user_db5250, Thanks so much for reaching out to Xfinity Support. We would be happy to assist you. Please send us a DM with your name and full address, so we can better assist you.

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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