Downed and frayed outside cable line
This happened today, 12/23/2020 due to high winds and a branch falling on it. It needs fixing. I do have service, but for how long? I see in the archives that getting this fixed can take MONTHS? This is not good customer service, to be frank. How is this good for Comcast longterm? I can't get through to a person. The automated "service" keeps sending me messages that my situation is "resolved". It is not resolved. Yes, I have service, but I also have this dangling, loose, trip-hazard cable in my backyard. How do we get this resolved? Thank you in advance.