user_5j71gk We can get that going for you. Depending on if it is disrupting the service or not; or if you are a customer or not determines the method for which we get it repaired. Please send us a direct message with your full name and the address and we will get started on that request for you.
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XfinityMatthew
Official Employee
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269 Messages
1 day ago
Hello user_5j71gk , We can certainly help with the downed line. Is your service currently being impacted by the downed line?
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user_5j71gk
Visitor
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3 Messages
1 day ago
Power company put up new pole. Your lines need put back up. Slack
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