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user_1690ff
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Monday, January 30th, 2023 11:52 PM

down wires on my roof

​I don't have an Xfinity account but I have telephone lines lying on my roof and sagging very low over my deck and backyard, ruining my fruit trees and my roof.  I need these removed immediately. This is not only poses a safety hazard but it is an extreme eyesore.  I have tried contacting Xfinity numerous time over the past year to take care of this and have gotten zero response. ​

Question

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Updated 

2 months ago

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EG

Expert

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98.2K Messages

2 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityHeather

Official Employee

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972 Messages

2 months ago

@user_1690ff 

Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as address. To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Message" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it”

 

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