Visitor

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1 Message

09/06/2026 2:36 PM

Down wires in my yard

Who handles that  it wires over my yard through my fence I can’t get it repaired until you take of the wires please thank you

[Edited: "Personal Information"]

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Official Employee

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3.6K Messages

5 hours ago

Hello, @user_1yqj3y Could you please send our team a direct message with your full name and full address? To send a direct message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

 

How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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