Visitor
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1 Message
Down wire
I reported a down wire last night that is blocking both my driveway and the driveway of my neighbor. I am not an infinity customer. The address for the down wire is [Edited: "Personal Information"]. The wire is on the ground in my driveway and hanging off the side of my neighbor’s house. Please send someone ASAP. Thank you
EG
Expert
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120.4K Messages
1 hour ago
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityShawn
Official Employee
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2.6K Messages
1 hour ago
Click "Sign in" if necessary.
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In the "To:" Line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example on how to send us a Direct Message, check out this link: How to: Direct messaging within the forum | Xfinity Community Forum
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