Visitor

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1 Message

Wednesday, July 29th, 2026 3:40 PM

Down wire

There is a wire down at [Edited: "Personal Information"].

FPL has tagged it and I have contacted Xfinity twice but it's still hanging. Please fix it. Thank yiou.

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Official Employee

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4.9K Messages

50 minutes ago

Hi user_lf5d1t! We appreciate you taking the time to reach out to us about this downed line. My team is here to help! So that we can submit a ticket for this, please send us a Direct Message.

Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” (upper right corner of this page)
 • Click the “Start new conversation" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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