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XboxFan
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Sunday, May 31st, 2026 6:22 PM

Down Wire

My service is fine, but the cable going to my neighbor's house on only about 5 feet off the ground on my property. This stupid AI keeps assuming I am reporting an issue with my service. I am stuck in the AI "do loop" unable to get connected to a live person. 

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13 hours ago

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XfinityBrianH

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13 hours ago

 

XboxFan  Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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