Visitor
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5 Messages
Down wire after storm
We had a storm come through and I came home from work to find a wire down that looks like it runs from the utility pole across the street to my house. No issues with electricity but internet is down. Could the wire be the cause?
Accepted Solution
XfinityRyanE
Official Employee
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1.1K Messages
1 year ago
Hello @user_7b9496, thanks for reaching out for help with your services. From the sound of things, that could definitely be your Xfinity line, and our team will be glad to help get this taken care of. To get started, please use the chat icon in the upper right to enter Direct Messaging. Once there, type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list to send us a message with your full name and address.
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EG
Expert
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110.6K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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