Down rope line

A rope line was installed to pull cable months ago. The rope has fallen on the ground in my yard and across the street in another neighbors yard. Utility company is afraid it will fall in the street but indentified the equipment as cable company and recommended we call you. A call was made July 29th and a open appointment made for July 30. Nobody showed. A follow up call was made on the Friday the 31st. An  appointment was promised for Aug 1. No one showed up. The line is still on the ground. I shouldn't have to pull down and secure rope line . That's your responsibilty. If the line falls in the street, it poses a hazard. A tech just needs to determine what to do with it.