Down load speed good upload speed BAD..

So I spoke to an Xfinity agent for an hour and 15 minutes all I tried to get him to do is to confirm that my upload speed was set to a 1 gig  plan. He didnt seem sure of how to force a boot file and do a remote reset the confirm upload speeds we're correct and then when I asked if he didn't know how to or couldn't if he would escalate to a tier 2 Cole he said that they don't escalate calls anymore and I was like are you sure that Xfinity doesn't have  diffrent tiersfor when a problem can't be solved he then put me on a hold i guess created an esculation ticket being ticket# CR278578010 now im truly unsure of anyone truly know whay their doing or who paid attention in class this has been a multi day issues iv spent 8+ hours between phone time and in person all started from a basic in home port  that took 2 day to get situwated out as when u are as frustrated as i had gotten u need a break i worked harder trying to solve the issues my self then they tryes looking for the proper channel to get it done 10+ agents iv talked to and explaind this multiple times till finally i got some 1 who paid attention in class now with mobil issues solved for the time being i have net is issues o the real kicker compensation for all of it $25............. make it make since